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Determining the status quo
The following are some verbatim UX study goals that we have heard for determining the usability status quo:
- "Because we have never done it before."
- "We suspect there are usability issues."
- "The flow is horrible, and we believe we are losing users at this step."
- "The intention is to completely redesign the app and website. We need an overview of where we are currently, as a benchmark to measure against later."
- "Ranking of the current functions."
All of these are valid goals, and we heartily support the endeavor to determine a baseline against which future versions can be measured.