更新时间：2021-04-02 20:13:52
封面
版权信息
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Support files eBooks discount offers and more
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Chapter 1. Business Service Management: An Overview
Complexity in data centers
Modeling
Information Technology Infrastructure Library guidelines
Summary
Chapter 2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
Oracle Enterprise Manager concepts
Flavors of Oracle Enterprise Manager
OEM Grid Control 11gR1 architecture
Target modeling
Composite targets
Product and management focus areas in OEM 11gR1
Chapter 3. Modeling Groups and Systems
Groups modeling with OEM Grid Control
Systems modeling with OEM Grid Control
Chapter 4. Modeling Services
Service modeling with OEM Grid Control
Service targets supported in OEM Grid Control
Creating services based on a system target
Creating services Using command-line scripts
Monitoring services
Editing services
Root cause analysis
Chapter 5. Service Modeling Using Synthetic Transactions
Active monitoring with OEM Grid Control
Creating services based on service tests
Creating services based on command-line scripts
Prominent service test types
Advanced service test type: Web transaction
Monitoring services based on service tests
Monitoring beacon Targets
Chapter 6. Modeling Service Metrics
Metric collection using OEM Grid Control
Service target metrics
Metric promotion for service targets
Service metric creation using OEM Grid Control console
Service metric creation using command line
Editing service target metrics
Monitoring service metrics
Diagnosing metric promotion issues
Chapter 7. Service-Level Management
Service-level agreements
Service-level management
Service-level management in OEM Grid Control
Defining service-levels in OEM Grid Control
Monitoring service-levels using OEM Grid Control
Chapter 8. Modeling Composite Business Services
Introduction to composite business services
Aggregate service targets in OEM Grid Control
Creating aggregate service targets
Editing aggregate service targets
Monitoring aggregate service targets
Diagnostics using Root Cause Analysis
Chapter 9. Real-Time Business Service Monitoring
Real-time monitoring in OEM Grid Control
Group and system monitoring dashboards
Services monitoring dashboards
Custom services monitoring dashboards
Service Level and Monitoring widget
Chapter 10. Business Service Management at your Data Center
Modeling IT infrastructure
Modeling business services
Modeling service hierarchy
Monitoring business services
Lifecycle management
Final words
Index
