更新时间：2019-09-20 12:06:45
封面
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PREFACE
HOW THIS BOOK WILL HELP YOU
WHAT PROBLEMS CAN YOU SOLVE WITH THE RIGHT BEHAVIORS?
INTRODUCTION How to Be a Great Problem-Solver
A WAR STORY: TOILET ROLLS AND SHRINK WRAP
LET’S SOLVE SOME HARD PROBLEMS
HOW BECOMING A GREAT PROBLEM-SOLVER CAN CHANGE YOUR LIFE
WHY PEOPLE CAN’T SOLVE HARD PROBLEMS
WHAT TO EXPECT
CHAPTER 1 Stop Guessing
WHY GUESSING FAILS
THE CURSE OF LUCK
GUESSING IN POPULAR PROBLEM-SOLVING METHODS
DEALING WITH GUESSING
IT’S NATURAL TO GUESS AND YOU CAN STOP
NOW: STOP GUESSING
CHAPTER 2 Smell the Problem
GOOD PROBLEM-SOLVERS ARE PROBLEM-SMELLERS
HOW TO SMELL WELL
DEVELOPING A PATTERN OF FAILURE
BREAKING DOWN BARRIERS
USING PROBLEM-SMELLING TO BUILD ALIGNMENT
NOW: SMELL THE PROBLEM
CHAPTER 3 Embrace Your Ignorance
WHY WE HIDE OUR IGNORANCE
WHAT HAPPENS WHEN WE HIDE BEHIND IGNORANCE
EMBRACE YOUR IGNORANCE THEN SLAY IT
DO YOU KNOW HOW TO BUILD A DECK?
NOW: EMBRACE YOUR IGNORANCE
CHAPTER 4 Know What Problem You’re Solving
THE DANGER OF BAD PROBLEM DEFINITIONS
DEFINING THE PROBLEM AS A VARIABLE
GETTING A GREAT PROBLEM DEFINITION
KEEPING IN YOUR SCOPE
AVOIDING ASSUMPTIONS
NOW: KNOW WHAT PROBLEM YOU’RE SOLVING
CHAPTER 5 Dig Into the Fundamentals
UNDERSTANDING WHAT CONTROLS THE PRIMARY VARIABLE
WHAT GOOD DIGGING LOOKS LIKE
FURTHER BENEFITS OF DIGGING IN
WHY PATTERN OF FAILURE ALONE IS INSUFFICIENT
DIGGING INTO THE FUNDAMENTALS OF OUR EVERYDAY LIVES
NOW: DIG INTO THE FUNDAMENTALS
CHAPTER 6 Don’t Rely on Experts
WHY PEOPLE RELY ON EXPERTS
THE PITFALLS OF RELYING ON EXPERTS
RAPID ANSWERS
MISALIGNMENT
CURSE OF KNOWLEDGE
HOW GREAT PROBLEM-SOLVERS UTILIZE EXPERTS
NOW: DON’T RELY ON EXPERTS
CHAPTER 7 Believe in a Simple Solution
WHAT HAPPENS WHEN YOU BELIEVE IN A COMPLEX SOLUTION
WHY PEOPLE BELIEVE IN COMPLEX SOLUTIONS
WHAT HAPPENS WHEN YOU BELIEVE IN A SIMPLE SOLUTION
CELEBRATING SIMPLE SOLUTIONS
NOW: BELIEVE IN A SIMPLE SOLUTION
CHAPTER 8 Make Fact-Based Decisions
OPINION-BASED DECISIONS IN DISGUISE
PITFALLS OF OPINION-BASED DECISION-MAKING
CHALLENGING OPINIONS
GOOD AND BAD FACT-FINDING
DIGGING INTO THE DATA
GETTING THE CONFIDENCE LEVEL RIGHT
CHECKING FOR RELEVANCE
AVOIDING CONFIRMATION BIAS
MEASURING AT THE RIGHT PLACE AND RIGHT TIME
NOW: MAKE FACT-BASED DECISIONS
CHAPTER 9 Stay on Target
THE PROBLEMS OF EXPANSIVENESS
STAYING ON TARGET
THE POWER OF SIMPLIFYING
MISTAKES HAPPEN
NOW: STAY ON TARGET
CHAPTER 10 How to Choose Your Method
CRITERIA FOR PICKING YOUR METHOD
MANY METHODS ENCOURAGE GUESSING
VARIABLE ANALYSIS
NOW: CHOOSE YOUR METHOD
CHAPTER 11 Go Solve Some Problems
THE PROBLEM-SOLVER’S SCHIZOPHRENIA
THE FINAL WORD
INDEX
ABOUT THE AUTHOR
