About the Author

Ashish Rudra Srivastava is an ITIL and Service-Now Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM and Infrastructure Management implementations and solutions delivery. He holds a bachelor degree in Computer Science & Engineering and a dabbler at Artificial Intelligence, Big Data, Cloud & mobile application development, Enterprise architecture frameworks and ITSM applications. He works as a Service-Now consultant, developer and trainer and has trained numerous industry professionals in ITSM tools like Service Now, BMC Remedy and JIRA in administration, development and implementation areas. He is a strategic partner to clients in Insurance, Banking and Manufacturing domains.

His research interest lies in Artificial Intelligence based network security systems. He has propounded an innovative concept of PMA-Hardware utilising an indigenous framework called NFCL model. His research paper on this titled Hardware Based Total Secured Networks was published in IJFCC journal in 2012. http://www.ijfcc.org/papers/93-F0040.pdf.

You can find him on LinkedIn  https://www.linkedin.com/in/ashishsrivastava03

I would like to express my gratitude to Lord Ganesha for giving me strength, my Father Rudra Pratap Srivastava and my mother Reeta Srivastava who have nurtured me into the person who I am today. My special thanks to Mehvash Fatima for editing and composing the book. Last but not least, my thanks to all those people I have been associated with whose names don’t find mention here but have contributed in shaping this.