Chapter 2. Performing Core Configuration and Management Tasks

In this chapter, we will cover the following recipes:

• Setting up basic configuration
• Understanding LDAP servers
• Understanding user administration
• Understanding group administration
• Using Service-Now plugins
• Configuring the Service-Now form
• Configuring UI policies on Service-Now forms
• Configuring UI actions on forms
• Understanding deployments or update sets
• Getting into CMDB
• Setting up an SLA/OLA/underpinning contract
• Setting up system rules
• Understanding the system dictionary
• Understanding the Service-Now tables schema
• Getting into system security