Amazon Lex

Amazon Lex is a chatbot service that allows developers to create either text- or voice-based chatbots, utilizing the incredible power of the deep learning, natural language understanding, and speech recognition that Amazon has developed. Lex differs from Alexa in that it can be integrated into different devices and services.

Lex is most commonly used as a text-based chatbot. There are loads of different ways that users interact with text-based chats, and Lex can integrate with a lot of them. Developers can create Facebook Messenger bots, Slack bots, Kik bots, and Twilio texting bots through integrations built into the Lex platform.

Lex can also be triggered through the AWS-SDK, meaning that it can be put behind an endpoint. This means that developers can set up a system where they post messages to an API and get back the response from Lex. This gives you the flexibility to send messages to Lex from almost any system. This can be used to create a chat window inside a website, create a chatbot on almost any messaging service, or integrate it with any system that can connect with the internet.

Using Amazon Transcribe for speech recognition, you could create a system very similar to Alexa. This has been used very effectively in call centers, allowing a customer to talk to a virtual service representative instead of just waiting until a human service representative is available. This means that a lot of callers can get the information that they need without talking to a human. This has the dual effect of reducing the time to get an answer if the bot can solve your problem, and reducing the number of people going through to the call center, reducing call wait times.