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Test the password reset process
Open https://myapps.microsoft.com in your preferred browser and enter Don.Hall@domain.onmicrosoft.com. Click the Can't access your account? option or use the following link, https://passwordreset.microsoftonline.com, to start the password reset process. You will come into the verification process, and you need to follow the tasks. Finish the process and log in with the new password.