The Art of CRM
Copyright © 2019 Packt Publishing
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.
Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing or its dealers and distributors, will be held liable for any damages caused or alleged to have been caused directly or indirectly by this book.
Packt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information.
Acquisition Editor: Ben Renow-Clarke
Acquisition Editor - Peer Reviews: Suresh Jain
Project Editor: Kishor Rit
Development Editor: Alex Sorrentino
Copy Editor: Joanne Lovell
Technical Editor: Aniket Shetty
Proofreader: Safis Editing
Indexer: Rekha Nair
Graphics: Sandip Tadge
Production Coordinator: Sandip Tadge
First published: May 2019
Production reference: 1200519
Published by Packt Publishing Ltd.
Livery Place
35 Livery Street
Birmingham B3 2PB, UK.
ISBN 978-1-78953-892-2
mapt.io
Mapt is an online digital library that gives you full access to over 5,000 books and videos, as well as industry leading tools to help you plan your personal development and advance your career. For more information, please visit our website.