示范对话 Model Dialogues
Dialogue 1
Mr. Zhang, who is from Jianghai Environmental Protection Co., Ltd., is calling the Suning Universal Hotel to book a meeting. A hotel staff member is answering the phone.
S =Staff Z=Mr. Zhang
S: Hello. This is Suning Universal Hotel. How may I help you?
Z: Yes, this is Mr. Zhang calling from Jianghai Environmental Protection Co., Ltd.. We are going to hold a three-day annual meeting. Can you do us a favor?
S: Yes. Our hotel offers all types of meeting services. When will the meeting start?
Z: It will start from June 7th to June 9th, and our party consists of 60 people. We will be staying for 2 nights.
S: All right. We have lots of guest rooms, including presidential suits, single rooms and standard rooms. What types of room do you prefer?
Z: We’d like 20 standard rooms.
S: Wait a moment, Let me have a check...Yeah, we do have 20 standard rooms, but unfortunately, they are not all on the same floor.
Z: That’s OK. We also need to reserve a dining room equipped with 6 tables for dinner.
S: OK. We have different sizes of dining rooms. The Crystal Room is big enough for 60 people.
Z: On June 8th and June 9th, we also need 6 small meeting rooms, each for 18 people, if they are available. How much does it cost to rent those rooms?
S: We charge $200 per day for the small-size meeting rooms with free tea during the meeting.
Z: Do you provide any meeting facilities during the time?
S: Yes, but the facilities only include a podium, loudspeakers, a laser pointer, overheads, slide projectors and microphones.
Z: So, there is no computer in the room.
S: No, I’m afraid not. You have to pay for using a computer if you really want us to provide one.
Z: OK. We will bring our own.
S: If you need any more detailed information or if there is any change, please call us or give us a fax. Our fax number is 043184603001.
Z: OK. Thanks a lot.
S: My pleasure.
Word bank
universal ［juːnɪ’vɜːs(ə)l］ adj．普遍的；通用的；宇宙的
annual ［‘ænjʊəl］ adj．年度的；每年的
consist ［kən’sɪst］ v．由……组成；在于；符合
available ［ə’veɪləb(ə)l］ adj．可获得的；可购得的；可找到的；有空的
podium ［‘pəʊdɪəm］ n.平台；讲台
loudspeaker ［laʊd’spiːkə］ n．喇叭，扬声器；扩音器
microphone ［‘maɪkrəfəʊn］ n．扩音器，麦克风
Notes
1．We are going to hold a three-day annual meeting.
我们打算举行一个为期三天的年会。
2．We have lots of guest rooms, including presidential suits, single rooms and standard rooms.
我们有很多客房，包括总统套房、单人间和标准间。
3．We also need to reserve a dining room equipped with 6 tables for dinner.
我们还需要预订有6张桌子的晚宴厅。
4．Do you provide any meeting facilities during the time?
你们在会议期间提供任何会议设备吗？
5．Yes, but the facilities only include a podium, loudspeakers, a laser pointer, overheads, slide projectors and microphones.
是的，但是这些设施仅仅包括讲台、扬声器、激光笔、胶片投影仪、幻灯机和麦克风等。
Dialogue 2
Revising a Meeting Reservation
Situation: Mr. George, a delegate to the meeting, has booked rooms in Redbuds Hotel.But due to his customer’s requests for changes in the booking, he calls the reservations again to alter his booking.
S: Good morning. The Redbuds Hotel. Can I help you?
G: Good morning. I’m calling to revise the reservation we made yesterday.
S: Can you tell me who has made the reservation, please?
G: Our assistant Li Feng.
S: Just hold on please, sir. ...Yes, I can see it. How would you like to change it?
G: Our customer wants to have deluxe singles instead of standard singles, if possible.
S: One moment, please. Yes, deluxe singles are available. I’ll upgrade twenty standard singles to deluxe rooms. May I have your name, please?
G: My name is George Lee.
S: What is your telephone number?
G: 65358867, extension 325.
S: That’s 65358867, extension 325. Are there any other changes, Mr. Lee?
G: No, so far so good.
S: OK, let me confirm the details with you. You’ve reserved twenty deluxe singles and 10 twin-bedded doubles for three nights. The changes and cancellation were made by Mr. Lee.And your confirmation number is C53291.
G: Yes, sorry to have caused you such a trouble.
S: Not at all. I’m always at your service.
Word bank
delegate ［‘delɪgət］ v．委派……为代表n．代表
reservation ［rezə’veɪʃ(ə)n］ n．预约，预订；保留
revise ［rɪ’vaɪz］ v．修正；复习；校订n．修订；校订
deluxe ［də’lʌks］ adj．高级的；豪华的
extension ［ɪk’stɛnʃən］ n．延长；延期；扩大；伸展；电话分机
confirm ［kən’fɜːm］ v．确认；确定；证实；批准；使巩固
cancellation ［,kænsə’leɪʃ(ə)n］ n．取消；删除
Notes
1．Good morning. I’m calling to revise the reservation we made yesterday.
早上好，我打电话来想要更改昨天的预订。
2．Our customer wants to have deluxe singles instead of standard singles, if possible.
我们的客户想要豪华单人房，而不是标准单人间，如果可以的话。
3．Yes, deluxe singles are available. I’ll upgrade twenty standard singles to deluxe rooms. May I have your name, please?
是的，有豪华单人间。我会把20个标准单人间升级为豪华单间。可以告诉我您的姓名吗？
4．Let me confirm the details with you. You’ve reserved twenty deluxe singles and 10 twin-bedded doubles for three nights.
让我来和您确认一下详细信息。您预定了20个豪华单间，10个双床位双人间，住3晚。
5．I’m always at your service.
乐意为您效劳。