CHAPTER THREE
A Model for Leading Change Initiatives

Transformational stewards are leaders in the public and nonprofit sectors. They have the attributes necessary to implement significant transformations in the increasingly complex networks that deliver public services. Having the right traits and skills, however, is not enough.

Our literature review and case studies demonstrate that change leadership also requires that a variety of leadership functions be undertaken within the organization. Some of these actions will be undertaken by the “leader” at the top; some must be initiated by leaders throughout the organization. The key is that change leadership is exercised throughout the organization.

In this chapter we identify key change leadership responsibilities and present a model to assist leaders in diagnosing and implementing change initiatives in the public interest.