资讯 Information
询问联系方式 Asking for Contact Information
联系方式通常指某人或部门的电子邮箱、电话号码以及地址等。
常用句型 Useful Sentences
1．Could you please let me have your email address/office telephone number/mobile number/office address？ 请给我你的电邮地址/办公室电话号码/移动电话号码/办公室地址，好吗？
2．How should I contact/get in touch with you？ 我怎么与你保持联系？
3．What's the best way of getting in touch with you/your sales department? 与你们/你们的销售部门进行联系的最佳方式是什么？
4．Do you know the number of your sales department？ 你知道你们销售部门的电话号码吗？
5．What's the office number for your sales director？ 你们销售总监的办公室电话号码是多少？
6．Who should I ask for when calling your sales department？ 当我给你们销售部门打电话时找哪位呢？
7．Would you mind giving me an email address for your sales department？ 你介不介意给我你们销售部门的电邮地址？
8．Do you have Mr. Wang's telephone number？ 你有王先生的电话号码吗？
9．Could you please email me your contact information？ 请把你的联系方式用电邮发给我，好吗？
10．Do you have a business card？ 你有名片吗？
经典范文 Model
Subject: Sales department office number
Dear Mr. Wang，
I seem to have mislaid the office number for Lily Zhuang who is a member of your sales department. I urgently need to get in touch with her regarding our latest order. You can either reply by email or phone me on 123456789.
Kind regards，
Yang Xinzhang
主题：销售部的电话号码
亲爱的王先生：
我找不到莉莉·庄的办公室电话号码了，她是你们销售部的员工。我急需与她联系，商谈有关我们最新一批订单的情况。你可以回复我的邮件，也可以给我打电话，号码是123456789。
谨此致意
杨新章
安排时间/制订计划 Arranging Times and Making Plans
此处是指安排与某人的会面，并且商量具体的日期、地点以及见面的时间。
常用句型 Useful Sentences
1．When is it convenient for you for us to meet？ 对您来说，我们什么时候会面最方便？
2．What place is most suitable for us to meet？ 我们在什么地方见面最合适？
3．Where shall we meet？ 我们在哪儿见面？
4．What time should we arrange to meet？ 我们应该安排在几点钟见面？
5．When would be a good time to meet？ 我们什么时候见面好呢？
6．Is this Friday OK for you？ 这个星期五你可以吗？
7．How about meeting tomorrow at 3 p.m.？ 明天下午3点钟见面如何？
8．What time are you available on Thursday？ 你在星期四的什么时间有空啊？
9．Shall we meet at 4 p.m. then？ 那么我们就在下午4点钟见面吧？
10．Are you available/free on Wednesday afternoon？ 星期三下午你有空吗？
经典范文 Model
Subject: Friday afternoon
Dear Mr. Chan，
After looking at my diary I find that I am free on Friday afternoon. If this is OK for you we could meet in my office at 2 p.m. Please let me know if you can make it then.
Best regards，
Wang Xiaohua
主题：星期五下午
亲爱的陈先生：
我查了一下我的日程安排簿，我在星期五下午有时间。如果这个时间对你合适的话，我们可以于下午两点钟在我的办公室见面。如果到时候你能成行的话，请通知我。
此致
敬礼！
王晓华
传达一般的资讯 Conveying Neutral News
在公司里，无论是关于过去发生的、正在发生的，还是即将发生的事情，总是会有许多消息要传达给员工。一般的资讯就是那些既不好也不坏的消息。
常用句型 Useful Sentences
1．This is to inform you that..．在此通知各位……
2．We would like to inform you that..．我们想通知大家……
3．We would like you to know that..．我们希望你们知道……
4．The company wishes to announce that..．本公司谨此宣布……
5．Shanghai Corporation wishes to announce that..．上海公司谨此宣布……
6．Please be aware that..．请注意……
7．Please note that..．请注意……
8．This email is to inform you that..．此邮件主要是通知各位……
9．I wanted to let you know that..．我想让大家了解……
10．I just want you to know that..．我只是希望你们明白……主题：部门月度例会
经典范文 Model
Subject: Monthly department meeting
To all staff，
This is to inform you that the monthly department meeting will be held on Wednesday, October 10 at 11∶00 a.m. in conference room #2. Items on the agenda include a report on this fiscal quarter and information on the new vacation policy. If you have items from your area that you would like discussed, please contact my secretary, Jane Wu, at extension 9435 so she can add them to the agenda.
Yours truly，
David Wei
致全体同人：
在此通知各位同人，本月部门例会将于10月10日上午11点整在第二会议室召开。待议事项包括本财务季度的报告以及有关新休假制度的情况。如果哪位同事有自己业务范围内的议题希望讨论一下，请与我的秘书简·吴联系，她的分机是9435，以便她将这些议题加入会议议程里。
传达好消息 Conveying Good News
大卫·魏谨启
好消息总是应该尽早地传达下去，以便大家都能得知，并且与你一起分享快乐。
常用句型 Useful Sentences
1．We are happy to inform you that..．我们很高兴地通知各位……
2．We are more than happy to tell you that..．我们非常高兴地告诉大家……
3．The company is pleased to announce that..．本公司很欣慰地宣布……
4．We are pleased to announce that..．我们很高兴地宣布……
5．Shanghai Corporation is pleased to announce that..．上海公司很高兴地宣布……
6．Shanghai Corporation is proud to announce that..．上海公司自豪地宣布……
7．Shanghai Corporation proudly announces that..．上海公司自豪地宣布……
8．I have some very exciting news for all of you．我给各位同人带来了一些令人兴奋的消息。
9．We have just heard of some exciting news that..．我们刚刚得到一些振奋人心的消息……
经典范文 Model
Subject: Budget surplus
To all staff，
We are pleased to announce that for the first time in ten years, Shanghai Corporation has a budget surplus. Within the month, heads and department managers will receive notification of amounts available for their use. Although the funds are unrestricted, we encourage administrators to use them for projects that will enhance the future profitability of Shanghai Corporation.
Thank you for all your hard work.
Yours sincerely，
Ivy Wang
主题：预算盈余
致全体员工：
我们很高兴地宣布，10年来上海公司第一次有了预算盈余。本月内，公司高层及部门经理将会收到可供支配的具体数额的通知。尽管对资金的用途没有严格的限制，但我们鼓励管理者们把这些资金用于那些加强上海公司远期盈利能力的项目。
对大家的努力工作表示感谢。
艾薇·王谨启
传达坏消息 Conveying Bad News
坏消息从来都不受欢迎，因此，最好是以一种委婉、哀伤或是懊悔的语气来传达。
常用句型 Useful Sentences
1．We regret to announce that..．我们很遗憾地宣布……
2．It is with our utmost sorrow that we have to announce..．带着极度的悲伤，我们不得不宣布……
3．Due to unforeseen circumstances, we regret to announce that..．由于意外的原因，我们很遗憾地宣布……
4．Shanghai Corporation regrets to announce that..．上海公司很遗憾地宣布……
5．Unfortunately, due to... we regret to announce that..．不幸的是，由于……我们非常遗憾地宣布……
6．We are sorry to announce that..．我们很遗憾地宣布……
7．I am sorry to report that..．我非常遗憾地公布……
8．We are sorry to be the bearer of bad news, but..．我们很抱歉带来了坏消息，但是……
9．It is with deep personal regret that I inform you of..．对于通知你……我个人深表遗憾。
10．Because of the worsening economic crisis we are sorry to say that..．由于经济危机的进一步恶化，我们很遗憾地宣布……
经典范文 Model
Subject: Staff reductions
To all staff，
I am sorry to report that Beijing Enterprises has not renewed their contract for the next year. Since 20% of our business was with Beijing, the loss will cause us to reduce our staff. It appears that there will be a partial layoff in June, but fortunately this will be offset somewhat by a number of retirements this summer.
We are working hard to reestablish our relationship with this company and to acquire new accounts abroad. Until we succeed we ask for your understanding and cooperation. With your help this will be only a temporary setback. We will keep you informed with weekly updates by e-mail.
Yours truly，
Catherine Shen
主题：裁员
致全体员工：
我非常遗憾地宣布，北京企业集团公司已经不再与我们续约明年的合同。因为与北京公司的业务占我们业务总量的20%，失去这些业务将导致我们公司进行裁员。具体情况是，在6月将会有部分的裁员，然而，幸运的是，今年夏天将有许多员工退休，裁员的状况将会有所改观。
我们正努力地与这家公司重新建立业务关系，同时积极地在海外获取新客户。在取得成功之前，我们需要你们的理解与合作。在大家的帮助下，这种状况将只是一种暂时的挫折。我们会通过电邮随时向大家通报每周的进展。
凯瑟琳·沈谨启
索取资讯 Requesting Information
索取资讯的电邮可以很简短，但一定要有礼貌。如果需要索取的信息很多，应将其逐条列出并编号。这样可以使要求一目了然，并且使回复简单化。你应该：
1．明确对资讯的要求。
2．陈述或暗示出原因。
3．对预期的合作表示感谢。
常用句型 Useful Sentences
Formal/Neutral 正式的/中性的
1．Could you give me some information about..．您能给我一些关于……的资讯吗？
2．Can you give me some more information about..．您可否多给我一些关于……的信息？
3．I would like to know..．我想了解……
4．I'm interested in receiving/finding out about..．我希望收到/找到关于……（的消息）。
5．Could you send me more details about..．您能多发给我一些关于……的细节吗？6. I'm writing to inquire about..．我特此询问关于……
7．I would be grateful if you could give me some more information about..．如果您能多给我一些关于……的信息，我将感激不尽。
Informal 非正式的
1．Can you tell me a little more about..．你能告诉我更多有关……的消息吗？
2．I'd like to know..．我想知道……
3．Please send me..．请发给我……
经典范文 Model
Subject: Pollution check
Dear Zhou Yubei，
On September 4, you took samples of our manufacturing plant's smoke stack emissions. Has any testing been done yet?
Our corporate office would like to know the requirements our emissions must meet now and five years from now. We need this data so capital budgeting can be planned if additional filtering or treatment is needed.
What information can you give us now?
Sincerely，
Chan Xiaoyan
主题：污染检查
亲爱的周渝北：
您于9月4日提取了我们生产车间的主烟囱排放标本。请问测试结果出来了吗？
我们公司总部希望了解目前以及未来5年我们需要达到的烟气排放标准。我们需要这些数据，这样，如果我们需要添置额外的过滤器或处理装置，就可以将其纳入即将制定的财务预算了。
您现在能够给我们什么样的消息？
陈晓燕谨启
公告或通知 Announcements or Notices
通知通常是用来告知员工一些与他们全体或大部分人有关的事情。通知的内容常常是关于要召开的会议或某些过去发生的事情。你应该：
1．表明你所代表的单位。
2．指明要通知的对象。
3．说明这是什么会议。
4．明确会议的目的。
5．公布会议的日期、时间和地点。
常用句型 Useful Sentences
Formal 正式的
1．A meeting will be held at..．我们将要在……开会。
2．This is to inform you that..．在此通知你……
3．To all members of the..．致……的全体员工……
4．The meeting planned for..．该会议计划要……
5．The Marketing Department will hold a... on... at..．市场营销部将于……在……开……会。
6．All members of the Sales Department are requested to note that the..．所有销售部的员工要注意……
Informal 非正式
1．Just to let you know that..．我只是想让你知道……
2．I thought I'd better tell you that..．我想最好是告诉你……
3．Come along to the..．来参加……吧。
4．Join our party！ 参加我们的聚会吧！
5．Everybody is welcome！ 欢迎所有人参加！主题：部门会议
经典范文 Model
Subject: Departmental meeting
Dear all，
This is to inform you that our monthly departmental meeting will be held, as usual, on the last Friday of the month (27th) in the number one boardroom at 2 p.m. Please remember to review the attached agenda.
Yours truly，
Ji Yuhua
致全体同人：
在此通知大家，像往常一样，我们的部门月度例会将于本月最后一个星期五（27日）下午两点整在第一会议室召开。请记得，参阅后附的会议议程。
季玉华谨启
确认邮件 Confirmation Message
确认邮件主要用来确认你已经决定并已通知别人的事情。从许多方面上说，此类邮件就是一种提醒。
常用句型 Useful Sentences
1．This is to confirm that..．在此确认……
2．Confirming our telephone conversation on..．确认我们之间关于……的电话交谈。
3．I can confirm that..．我可以确认……
4．Regarding... I can confirm that..．关于……我可以确认……
5．I am sending this letter to summarize and confirm..．我发此邮件以总结并且确认……
6．As I mentioned in our telephone conversation..．正如在我们的电话交谈中提及的……
7．This confirms your request to..．在此确认你关于……的请求。
8．This email is confirmation of..．此邮件是确认……
9．As per our phone conversation of October 5..．按照我们于10月5日的电话交谈……
10．I am writing to confirm that..．我在此确认……
经典范文 Model
Subject: New policies
Dear Department heads，
I am sending this letter to summarize and confirm the policies we discussed in our staff meeting last Wednesday. The policies are the following：
...
Please be sure that everyone who works for you is aware of these policies, so we can avoid the kinds of confusion and misunderstanding that have occurred in the past. We appreciate your cooperation in implementing these new policies and hope that the changes will benefit all.
Sincerely，
Wu Guanghui
主题：新政策
亲爱的各部门领导：
我特发此邮件以总结并确认我们于上星期三的员工会议上讨论过的那些政策。具体的政策如下：
......
请确保你们手下的员工都已了解这些政策，这样，我们将能够避免以前发生过的困惑与误解。我们非常感谢各位在贯彻这些新政策过程中的积极配合，并希望这些改变惠及我们每个人。
吴光辉谨启
阐明 Clarification
要求阐明即你不明白某人发给你的某些信息，要求对方解释一下；阐明即更详细地给别人解释你之前告诉过他的某些事情。
常用句型 Useful Sentences
Asking for Clarification 要求阐明
1．I'm not sure what you mean by... Could you clarify？ 我不太明白你……的意思。你能解释一下吗？
2．Which... do you mean？ 你所指的是哪个……？
3．I don't understand this point. Can you explain in a little more detail？ 我不明白这一点。你能解释得再详尽些吗？
4．Are you sure about that？ 你能肯定吗？
Giving Clarification 阐明
1．Sorry, what I meant was... not..．对不起，我指的是……而不是……
2．I thought..., but I may be wrong．我以为……，但我也许错了。
3．I'll check and get back to you．我要核对一下，然后回复你。
4．The correct information is given below. Please amend your records accordingly．下面是正确的信息。请相应地修改你（们）的记录。
5．Sorry, forget my last email. You're right．对不起，我的上一封电邮不算数了。你是正确的。
6．I hope this clarifies the situation．我希望这些能解释清楚当前的形势。
经典范文 Model
Subject: Order number 12345
Dear Mr Tian，
Thank you for your recent order which we received yesterday. However，there is one small point which needs to be cleared up. I'm not sure what you mean by 12,500 CE49's? Could you clarify?
Waiting for your early response.
Yours sincerely，
Anna Wu
主题：订单号12345
亲爱的田先生：
谢谢您最近的订单，我们是昨天收到的。不过，有一点儿小问题，我们需要您澄清一下。关于“12,500CE49's”，我不太清楚您的意思。您能否解释一下？盼望您早日回复。
安娜·吴谨启
更新 Update
所谓更新就是提供关于某事发展的最新信息。
常用句型 Useful Sentences
1．This is just the latest news about..．这就是关于……的最新消息。
2．I thought I would keep you up-to-date about..．我想我会让你随时了解……的最新情况。
3．This is an update about..．这是……的最新消息。
4．I thought I would let you know the present situation about..．我想我会让你了解关于……的最新情况。
5．I thought I would let you know what is happening about..．我想我会让你了解关于……的最新进展。
6．This is just to let you know what is happening about..．这正是让你了解……的最新进展。
7．I thought I would keep you posted about..．我会及时通知你有关……的消息。
8．The latest information we have about..．我们所掌握的有关……的最新消息。
9．We thought you would like to know how... is going．我们认为你愿意了解……的进展。
经典范文 Model
Subject: Update on Xiamen Woods development
Dear Mr. Pan，
During our visit last spring you expressed an interest in further progress at Xiamen Woods. We are now in Phase IV of the development, which includes a comprehensive recreation center. We have also begun construction of a new section of colonial style town houses with six different elevations and floor plans to meet any family's needs.
I have attached a brochure and would welcome a call from you for any further information. Please feel free to stop by and see what's happening at Xiamen Woods.
Yours sincerely，
Claire Xu
主题：关于“厦门丛林”项目的最新进展
亲爱的潘先生：
在您去年春天到访时，您曾表示过有兴趣了解“厦门丛林”项目的进一步发展。我们目前正处于第四期开发阶段，这主要包括一个综合性的娱乐中心。同时我们也已经开工兴建一个新的部分，即具有美国早期殖民地建筑风格的联排别墅，其中包括6种不同的建筑外观及户型方案，以迎合不同家庭的需要。
我已经附上了我们的宣传册，并欢迎您致电咨询进一步的信息。随时欢迎您到访，了解“厦门丛林”项目的最新进展。
克莱尔·许谨启