Oracle CX Cloud Suite

OracleCXCloudoffersfeaturesandcapabilitiesthathelpcompaniesexcelatsales,customermanagement,andmuchmore.Thisbookisadetailedguidetoimplementingcloudsolutionsandhelpingadministratorsofalllevelsthoroughlyunderstandtheplatform.OracleCXCloudSuitebeginswithanintroductiontohigh-levelOraclearchitectureandexamineswhatCXoffersoverCRM.You’llexplorethedifferentcloud-basedtoolsformarketing,sales,andcustomerservices,amongothers.Thebookthendelvesintodeploymentbycoveringbasicsettings,settingupusers,andprovisioning.You’llseehowtointegratetheCXsuitetoworktogethertointeractwiththeenvironmentandconnectwithlegacysystems,socialconnectors,andinternetservices.ThebookconcludeswithausecasedemonstratinghowtheentireOracleCXSuiteissetup,andalsocovershowtoleverageOracleICSandOracleCXCloudforhybriddeployment.Byendofthebook,youwillhavelearnedabouttheworkingoftheOracleCXCloudSuiteandhowtoorchestrateuserexperienceacrossallproductsseamlessly.