更新时间：2019-09-21 00:43:01
封面
版权信息
Performance Consulting
献辞
Preface
PERFORMANCE CONSULTING—THE PROCESS: WHAT’S NEW?
PERFORMANCE CONSULTING-THE BOOK: WHAT’S DIFFERENT?
WHAT’S THE SAME?
FOR WHOM IS THIS BOOK WRITTEN?
OVERVIEW OF BOOK CONTENTS
ACKNOWLEDGMENTS
INTRODUCTION Stop Jumping to Solutions and Make Performance Your Business!
WHAT IS THE ALTERNATIVE?
PERFORMANCE CONSULTING PROCESS
THE PROOF
1 Performance Consulting: The Process
TYPES OF WORK
OUR PARTNERS IN THE PERFORMANCE CONSULTING PROCESS
THE PERFORMANCE CONSULTING PROCESS
PERFORMANCE CONSULTING POINTERS
2 Performance Consulting: The Mental Model and Logic
THE NEED HIERARCHY
THE SHOULD-IS-CAUSE LOGIC
FIRST PHASE Identify Strategic Opportunities
CHAPTER 3: BUILD CLIENT PARTNERSHIPS
CHAPTER 4: IDENTIFY STRATEGIC OPPORTUNITIES REACTIVELY
CHAPTER 5: IDENTIFY STRATEGIC OPPORTUNITIES PROACTIVELY
3 Build Client Partnerships
ACCESS
CREDIBILITY
TRUST
4 Identify Strategic Opportunities Reactively
REFRAMING-WHAT IS IT?
CORE PRACTICES TO USE IN REFRAMING DISCUSSIONS
PRESENTED NEED
REFRAMING DISCUSSION
GO-FORWARD PLAN
RESULTS
5 Identify Strategic Opportunities Proactively
TRIGGERS FOR WORKING PROACTIVELY
THE PROACTIVE DISCUSSION
NEXT STEPS
THE RESULT
SECOND PHASE Assess Business and Performance Needs
CHAPTER 6: DEFINE THE SHOULDS
CHAPTER 7: ASSESS THE IS
CHAPTER 8: IDENTIFY CAUSES AND SELECT SOLUTIONS
6 Define the SHOULDs
DEFINING BUSINESS SHOULDS
DEFINING PERFORMANCE SHOULDS
COLLECTING DATA
OBTAINING INFORMATION FROM STAR EMPLOYEES
THE ASSESSMENT PROCESS
THE RESULTS
THE GO-FORWARD PLAN
7 Assess the IS
BUSINESS IS
PERFORMANCE IS
DATA SOURCES
THE PROBLEM
THE GAP ANALYSIS PLAN
THE FINDINGS
8 Identify Causes and Select Solutions
IDENTIFYING ROOT CAUSES NOT SYMPTOMS
DESIGNING CAUSE ASSESSMENTS
REPORTING RESULTS
INTERPRETING DATA
BACKGROUND INFORMATION
DATA COLLECTION PLAN
THIRD PHASE Implement and Measure Solutions
CHAPTER 9: ALIGNMENT AND MEASUREMENT MODEL
CHAPTER 10: DEVELOP AND IMPLEMENT A DATA COLLECTION PLAN
CHAPTER 11: DETERMINE THE RETURN ON INVESTMENT (ROI)
9 Alignment and Measurement Model
CLIENT PREFERENCES FOR MEASUREMENT INFORMATION
ALIGNMENT AND MEASUREMENT MODEL
ALIGNMENT AND MEASUREMENT LOGIC
CAUSE ANALYSIS
OBJECTIVES FOR INITIATIVE
SOLUTION IMPLEMENTATION
10 Develop and Implement a Data Collection Plan
GUIDELINES FOR EFFECTIVE MEASUREMENT
MEASUREMENT DATA AS DIAGNOSTIC DATA
MEASUREMENT OBJECTIVES AND PLANS: THE WHAT HOW WHO AND WHEN
THE USE OF TECHNOLOGY
11 Determine the Return on Investment (ROI)
METHODS OF ISOLATING THE EFFECTS OF THE SOLUTION
CONVERTING DATA TO MONETARY VALUES
DETERMINING MONETARY VALUE OF A UNIT OF MEASURE
