Getting to Resolution

封面

版权信息

More Praise for Getting to Resolution

Other

Other2

Foreword

Preface

Part I The Value of Resolution

1 Resolution: Getting Beyond Conflict Compromise and Settlement

2 ROI and the Costs of Conflict: Pay Now or Pay Later

Part II A Better Way of Resolving Conflict

3 Two Brothers: Their Story of Resolution

4 The Craft of Resolution: A Road Map for Resolving Conflict

Part III Resolution: Ten Principles of Resolutionary Thinking

5 PRINCIPLE 1 Believing in Abundance

6 PRINCIPLE 2 Creating Partnership

7 PRINCIPLE 3 Being Creative

8 PRINCIPLE 4 Fostering Sustainable Collaboration

9 PRINCIPLE 5 Becoming Open

10 PRINCIPLE 6 Forming Long-Term Collaborations

11 PRINCIPLE 7 Relying on Feelings and Intuition

12 PRINCIPLE 8 Disclosing Information and Feelings

13 PRINCIPLE 9 Learning Throughout the Resolution Process

14 PRINCIPLE 10 Becoming ResponseAble

Part IV The Craft of Resolution: A Step-by-Step Guide

15 STEP 1 Your Attitude of Resolution

16 STEP 2 Stories: Telling and Listening

17 STEP 3 Listening for a Vision of Resolution

18 STEP 4 Getting Current and Complete

19 STEP 5 Reaching Agreement in Principle

20 STEP 6 Crafting the New Agreement

21 STEP 7 Resolution

22 Applying the Principles: The Craft of Resolution

23 Benefits and Utility: The Cycle of Resolution

PART V When You Need Professional Help

24 Using the Power of the Legal System

25 Choosing a Professional: The Resolutionary

Part VI The Power of Resolution

26 Building a Culture of Agreement and Resolution

RESOURCE A Preparing for a Conflict Resolution Process

RESOURCE B Cycle of Resolution Facilitation Tutorial

RESOURCE C Local Actions You Can Take

RESOURCE D The Cycle of Resolution

Bibliography

Index

About the Author

RESOLUTION WORKS

About Berrett-Koehler Publishers